Awaiting a breakthrough

I find myself on hold as number 1 - 1 - 9 in the sars helpdesk call centre... its of course my own fault for not remembering to do this a loooooooong time ago and now of course as is customary for me i have forgotten my password!!!
I hope i can get this done quickly and get on with my life, its just irritating to have to do this but i know its whats needs to be done.

They then said they couldnt help me so gave me another number - surprise surprise those people cant help me so they put the phone down on me!!!!

I start again I a now number 1 - 2 - 3 in the cue!!!!!!!!!!!!!!!!!!!!!!!!!!!!